1. For the purpose of these terms & conditions, “The Company” shall mean Safeheat Ltd and “The Customer” shall mean the person or organisation who gives instructions for works to be carried out and for whom the Company agrees to carry out work for and/or supply materials to.  The Operative or Engineer shall mean the person appointed to represent the Company.
  2. The Company reserves the right to refuse or decline work at its own discretion and where the Company agrees to carry out works for the Customer, the designated operative shall be at the discretion of the Company.
  3. Quotes are valid for 30 days.
  4. Invoices are due for payment immediately on presentation to the Customer.  Any invoice or part invoice that remains unpaid will carry interest at the rate of 5% over the base rate of Lloyds Bank until settlement.  Additionally, if amounts outstanding remain unpaid after 28 days or payments made by the Customer are rejected by the Customers’ bank, we reserve the right to make weekly attempts to collect the invoice and 10% of the invoice value may be added and compounded on each weekly reminder invoice until settlement.  For illustration purposes this means that if an invoice of £1000 is unpaid at the end of 28 days, then the reminder invoice will be for £1000 plus 10% i.e. £1100.  If the invoice is not settled immediately, the next reminder will be for £1100 plus 10%, meaning the invoice will now be for £1210.  On the third reminder, the invoice would be £1210 plus 10% meaning the invoice will now be for £1331.  We reserve the right to take legal action at any time convenient to us.  If all attempts to collect payments fail, legal action will be taken without further notification. In the case of boiler installations, payment is required immediately on presentation of the invoice and will become overdue after 3 working days (all other terms apply).
  5. If the Customer has booked an installation, whether verbally or in writing, and materials have been ordered and paid for by the Company, should the Customer cancel the installation by no less than 48 hours’ notice, the costs of all materials purchased by the Company shall be refunded by the Customer together with an administration charge of 25% of the quotation previously provided.  If the Customer gives less than 48 hours’ notice, the Customer will be liable for the entire amount as quoted, whether this amount was quoted verbally or in writing.  The Customer shall be invoiced for this amount and payment will be due immediately on presentation of the invoice.
  6. The Company will always use its best endeavours to ensure the operative turns up at the agreed time and date but the Company accepts no liability in respect of non-attendance or late attendance or for the late or non-delivery of materials.
  7. The Customer accepts sole responsibility for the Company’s invoice whether or not the Customer is acting on his/her own behalf or on behalf of a third party.
  8. In the unlikely event that the Customer is not wholly satisfied with the works, the Customer shall afford the Company or its representatives the opportunity to inspect the works and carry out any remedial works if appropriate.  If the Customer fails to notify the Company then the Company shall not be liable for any defects.
  9. Workmanship carries a lifetime guarantee from the date of completion of the works and manufacturer warranties will be in accordance with their own terms.  All guarantees and warranties will be null and void if the works or equipment has been misused or subject to negligence or has been repaired, modified or tampered with by anyone other than a Company operative.  The Company will not accept liability or guarantee suitability if materials have been supplied by the Customer.
  10. The Company will not guarantee any work undertaken but instructed by the Customer that has been against the advice, either written or verbal, of the Company.
  11. Any Guarantees or Warranties from the Company or manufacturer is only valid once full payment has been made.  Any non-related faults arising from works done will not be guaranteed.
  12. If the Company recommends works to be done and the Customer chooses not to have such works done, then the Company will not be liable or responsible for any damage or defect resulting to the Customer for any other works carried out.
  13. Where there is a hazardous situation relating to Gas Safe Regulations or a Gas Warning Notice has been issued, the Customer shall be solely liable.
  14. The Company does not accept any liability for any reasonable damage caused in the course of carrying out safety checks, installations or repairs and the Customer will keep itself fully indemnified in this regard.
  15. Engineers operate under their own Gas Safe Registration and as such are solely responsible for any gas related work and subsequent liability.
  16. Title to any goods supplied to the Customer belongs to the Company until full payment has been received from the Customer.  Until full payment is received the Company shall be entitled at any time and without notice, enter the premises in which the goods are installed, stored or kept and retrieve the goods and the Company shall be entitled to use the benefit of English Law to ensure the Customer does not dispose of the goods.
  17. If goods are delivered to the Customer prior to installation, the Customer shall indemnify the Company against theft, loss or damage of the goods and the Customer shall make sure that such goods are insured and that their full replacement value is provided to the Company immediately.
  18. These terms and conditions shall be governed and construed in accordance with English Law.

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